FAQs
What is your phone number and operating hours?
Our customer service team is available from 10:00 AM to 10:00 PM, Monday to Saturday.
Phone: +92 307 6077533
Email: [email protected]
We’re here to help with any questions, whether you need product details or assistance placing an order.
What about privacy and security?
At CHOBAK, we take your privacy seriously. Customer information is collected solely to improve your experience and keep you updated about new products and offers. Please refer to our Privacy Policy for more details.
How do I order multiple pieces?
For different frame colors and gifting, place a separate order for each one. For example, if you’re ordering three different canvas prints, you should place three individual orders to ensure accurate processing.
What kind of paper will my photos be printed on?
CHOBAK offers a variety of premium paper options depending on the product. These can be selected directly on each product page. For bulk or custom quotes, you can fill out the quote form on the product page or contact us directly.
How accurate will my print be compared to my screen?
Colors may appear slightly different in print due to screen variations and color modes. While we aim for high accuracy, screen calibration and CMYK conversion may cause minor differences.
How do I upload my photos with my order?
While placing your order, click the “Upload Photos” button and select your files from your device. Accepted file types are listed on the upload section of the website.
How long does it take to receive a proof of my order?
Digital proofs are sent within one business day after we receive your photos. Production begins only after your approval.
Can I send files in MS Word or PowerPoint?
Our website does not support Word or PowerPoint files. If your design is in one of these formats, email it to [email protected] along with your order number.
What resolution is required for printing?
For optimal results, submit files at a resolution of at least 300 DPI (dots per inch).
How long will it take to upload my photos?
Upload times depend on your internet connection and the size of your files. Larger files may take longer.
How can I get my order faster?
Orders are usually delivered within 5 business days after approval. For urgent requests, please call us directly to discuss expedited options.
What shipping services do you offer?
We offer nationwide shipping across Pakistan. Please provide a complete and accurate delivery address at checkout. For specific delivery questions, contact us at [email protected].
What file formats do you accept?
We accept the following formats: PDF, PNG, JPEG, SVG, TIFF. Make sure your files are print-ready.
What is the difference between RGB and CMYK, and why does it matter?
RGB is for digital screens, while CMYK is used for printing. To avoid unexpected color shifts, convert your files to CMYK before submitting. This ensures the printed colors are as accurate as possible.