Effective Date: 9 May 2025

CHOBAK (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, services, and support.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

• Full name
  
  
• Email address
  
  
• Phone number
  
  
• Shipping and billing addresses
  
  
• Payment details (processed via secure third-party gateways)
  
  
• Uploaded design files and order details
  
  

1.2 Non-Personal Information

• Browser type and version
  
  
• IP address
  
  
• Device type
  
  
• Website usage data (e.g. pages visited, time spent)
  
  

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders
  
  
• To communicate with you about your orders and services
  
  
• To respond to your inquiries and provide customer support
  
  
• To send you promotional emails or updates, only if you opt-in
  
  
• To improve our website and product offerings
  
  

3. Data Sharing and Disclosure

CHOBAK does not sell, trade, or rent your personal information to third parties. However, we may share your data with:

• Trusted third-party service providers (e.g. courier partners, payment processors) strictly for order processing
  
  
• Legal authorities, if required by law or for fraud prevention
  
  

4. Data Storage and Security

We store your information on secure servers and take reasonable steps to protect your data from unauthorized access, alteration, or disclosure. Payment details are never stored directly on our servers and are processed through secure third-party gateways with encryption.

5. Cookies

Our website uses cookies to enhance your browsing experience, understand visitor behavior, and improve performance. You can disable cookies in your browser settings, though this may affect the functionality of some features.

6. Your Rights

You have the right to:

• Access and review your personal data
• Request correction or deletion of your information
• Withdraw consent for marketing communications at any time
• Contact us with any privacy concerns at:
  Email: [email protected]
  Phone: +92 307 6077533
  
  

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from minors.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.